Customer Support Agent

  • Customer Support
  • Mexico City, México, Mexico

Customer Support Agent

Job description

As a Customer Happiness Executive, you will focus on increasing the satisfaction of our Leads and customers. You will use a multi channel platform to answer their questions, add value to our relationship and increase the engagement they have with Oyster. 


You will achieve success by:
Increasing the disposition of our customers to promote Oyster,
Increase the customer’s appraised value of the benefits we offer.
The speed of your answer to their needs,
Your accuracy to establish and report the customer needs,
The amount of leads converted to customers.
And by achieving collaborative goals to promote the use of our products becoming an active ambassador of our brand.


Responsibilities
* Increase the leads engagement with Oyster; convert leads to customers and customers to active ambassadors for our Brand.
* Efficiently answer to the customer requests through different channels (e-mail, facebook, chat).
* An obsession to understand and report the customer's needs, customize their on boarding experience, overcome issues that should arise during the process, handle objections and converting customers. Report the outcomes of this process on daily and weekly basis.
* Maintain and manage a portfolio of existing leads through efficient pipeline management.
* Give feedback to cross-functional business teams to understand business needs.
* Update customer records, gather competitive information, and record customer objections using the companies CRM.

Job requirements

    Requirements
    * Commitment to effectively handle each of our customer’s needs and assist them to complete their requests successfully.
    * Empathy demonstrate ingenuity and empathy to generate long lasting relationships with our customers.
    * Efficiency and proactiveness to produce results with minimal supervision and coaching.
    * Precision to follow procedures and document out customers needs. And to report the findings of those interactions.
    * Teamwork You are the eyes of the company and work with our teams to lead our efforts to obtain even more leads, and get tools to treat them better and more efficiently.
    * Proactivity brings new ideas to the table, and give them follow up to successful completion.
    * Resilience maintain stable performance when under pressure.


    What you should have
    * Ability to communicate, help, negotiate and fulfill the needs of troubled customers.
    * Capacity to achieving and consistently exceed monthly customer happiness and productivity goals
    * Empathic communication skills.
    * Ability to analyze customer data.
    * A desire to grow personally and professionally
    * Skill to operate in multiple software applications and within a changing operational environment.

Please consider that only applications in English will be considered.