Key Account Manager

  • Business Development
  • Mexico City, Mexico

Key Account Manager

Job description

Oyster is a global company. We operate a world class service providing small/medium size businesses with financial services including credit/debit card payments, bill payment, and short-term line of credit. Our people reflect a diverse background and spectrum expertise. We have a shared passion keeping our promises to our customers and exceeding their expectations. 

Everyone at Oyster is a self-starter, motivated and driven. We enjoy problem solving and doing our best work each and every day. We all collaborate, and lead by example. Everyone at Oyster knows the result we are committed to delivering. We celebrate our wins and have fun working hard. We are all committed to setting a new standard of financial services of excellence and experience for small and medium businesses in Mexico.


Oyster is passionate about keeping customers happy. Happy customers are our best marketers. Hard working people attract and serve loyal customers. We listen to our customers and are constantly learning from them. Mexico is ever changing and growing. We learn and grow to constantly improve our services and our performance. Oyster needs a spectrum of experience and talents. Experts from many disciplines come together to deliver phenomenal results: marketers, designers, engineers, scientists, mathematicians, you name it. Everyone on the team is working to serve our customers, scale our business, and deliver on our brand promise. We are looking for passionate, hard working, creative, and smart people. You must be focused, intentional, self-sufficient and thrive in perpetual change while delivering results.


  • Very competitive salary
  • 10 vacation days with full vacation prime
  • 1 day extra every 8 working weeks
  • 30 days of Christmas bonus
  • Health insurance, also in case of accidents

Job requirements

Key Account Manager

Key Account Manager is responsible for handling the most important client accounts. Be the main point of contact for all key client matters, anticipating the client's needs, working within the company to ensure deadlines for the client are met, and help the client succeed. Our ideal candidate is able to identify customer needs and is passionate about exceeding client expectations

Responsibilities:

  • Be the primary point of contact and build long-term relationships with partners
  • Empower partners to produce effective campaigns by creating the tools they need to provide financial services to their network (e.g. through email, phone, online presentations, screen-share, updating collateral and in person meetings)
  • Grow the company's revenue by ensuring that key partners are satisfied with the services provided and identify new business opportunities.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to partner needs and objectives
  • Forecast and track key account metrics
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Responsible for understanding what our partners need to better convert their networks and working with the product management team in order to develop new products, integrations, etc..
  • Monitor and analyze new customers that are onboarded through the partner relationship
  • May also support the Business Development team in researching and sourcing new potential partners
  • Measure, track and analyze key account metrics

Requirements:

  • Previous working experience as Key Account Manager for 2 years
  • Experience in sales and customer service will be an advantage
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Outstanding communication and interpersonal skills
  • Aptitude in networking and building relationships
  • Excellent time and project management skills
  • Ability to prioritize and meet critical deadlines